Type:
Full time
Experience:
1–3 Years
Location:
Mumbai (On-site)
What You'll Do:
Manage end-to-end delivery of software projects, ensuring they are on time and meet client expectations.
Build and maintain strong relationships with clients, serving as their main point of contact for all project-related matters.
Work closely with the technical team to ensure that deliverables are aligned with client requirements.
Proactively identify upsell opportunities by understanding client needs and offering additional solutions or features that add value.
Provide post-delivery support to ensure clients are using the software effectively.
Conduct regular check-ins and gather feedback to continuously improve our offerings and client satisfaction.
Assist clients in troubleshooting and provide clear communication on updates or issues.
Manage renewals and retention before the end of a subscription period.
Visit client sites for project discussions, implementation coordination, requirement gathering, and relationship management as required.
What We Are Looking For:
Experience in Customer Success, Project Management, or a client-facing role in a software/tech environment.
Proven track record of successfully managing software project deliveries.
Strong communication skills, able to translate technical information into clear, client-friendly language.
Excellent problem-solving abilities and a proactive approach to finding solutions.
Ability to identify and execute upsell opportunities.
Experience working with cross-functional teams (technical, product, and sales).
A customer-first mindset with a focus on delivering value.
Familiarity with project management tools.
Bonus Points:
Experience in SaaS or software delivery environments.
Background in product training or software onboarding.
Experience in IoT.
You should not apply with us if:
You don’t want to work in agile environments
The unpredictability and super iterative nature of startups scare you
You hate working with people who are smarter than you
You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!
About us
We’re Faclon Labs- a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting- in tech, in thinking, and in creating real-world impact.
We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!
