Client Service Representative
Number of Positions:
10 Nos.
Location:
Chennai
Shift timing:
Night Shift IST (9pm to 6am IST)
Position Summary:
Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.
Responsibilities:
Respond to client inquiries through email, phone, and chat support channels
Provide accurate and timely information to clients regarding their accounts and services
Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
Assist clients with setting up new accounts and services
Proactively reach out to clients to ensure satisfaction with our services and address any concerns
Maintain accurate and up-to-date client records and documentation
Work collaboratively with internal teams to ensure client needs are being met
Continuously improve knowledge of our products
High school diploma or equivalent; college degree preferred
2+ years of experience in a customer service or client support role
Strong written and verbal communication skills
Ability to multitask, prioritize and manage time effectively
Excellent problem-solving skills
Proficient in Microsoft Office and experience with customer service software and tools
Ability to work independently and as part of a team
Strong customer service orientation and a positive attitude
Benefits:
Group Health Insurance
Leave Encashment on Gross
Yearly Bonus
12 Paid Indian & US Holidays
Home pick up and drop company transportation
All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
