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Client Operations-Delivery Analyst (Evergreen Req)

at Mediabrands

Pune, India Entry Posted 2025-04-15

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About this role

<p></p> <p><span style="font-size: 12pt;"><strong>Business Overview&nbsp;</strong></span></p> <p><span class="TextRun SCXW196767170 BCX9" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW196767170 BCX9">IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW196767170 BCX9">$47 billion</span><span class="NormalTextRun SCXW196767170 BCX9"> in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW196767170 BCX9">Mediahub</span><span class="NormalTextRun SCXW196767170 BCX9"> and through its award-winning specialty business units </span><span class="NormalTextRun SpellingErrorV2Themed SCXW196767170 BCX9">Healix</span><span class="NormalTextRun SCXW196767170 BCX9">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW196767170 BCX9">Kinesso</span><span class="NormalTextRun SCXW196767170 BCX9">, MAGNA</span><span class="NormalTextRun SCXW196767170 BCX9">, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at </span></span><a class="Hyperlink SCXW196767170 BCX9" href="http://www.ipgmediabrands.com/" target="_blank"><span class="TextRun Underlined SCXW196767170 BCX9" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW196767170 BCX9" data-ccp-charstyle="Hyperlink">www.ipgmediabrands.com</span></span></a><span class="TextRun SCXW196767170 BCX9" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW196767170 BCX9">.</span></span><span class="EOP SCXW196767170 BCX9" data-ccp-props="{&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:257}">&nbsp;</span></p> <p></p> <h3><span style="font-size: 12pt;"><strong>Position Summary</strong></span></h3> <p></p> <p>Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-tomarket data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.</p> <p></p> <h3 data-map="item-title"><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></h3> <p></p> <p>Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes</p> <p>• Audit post-production changes to ensure service level agreement compliance</p> <p>• Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution</p> <p>• Develop, maintain and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns</p> <p>• Ensure compliance with established procedures, project requirements, and service level agreements through audits</p> <p>• Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes</p> <p>• Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues</p> <p>• Responsible for application administration (extraction). Identify, recommend and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures</p> <p>• Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom team</p> <p></p> <h3><span style="font-size: 12pt;"><strong><span data-contrast="auto">We See You&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></h3> <p><span data-contrast="auto">At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. &nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="auto">We See You at IPG Mediabrands.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span style="font-size: 12pt;"><strong><span data-contrast="auto">About IPG Mediabrands</span></strong></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;78561d5a-8a0d-4cb9-9aca-a6a4aadc1d96|166&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over </span><span data-ccp-charstyle="normaltextrun">$47 billion</span><span data-ccp-charstyle="normaltextrun"> in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and </span><span data-ccp-charstyle="normaltextrun">Mediahub</span><span data-ccp-charstyle="normaltextrun"> and through its award-winning specialty business units </span><span data-ccp-charstyle="normaltextrun">Healix</span><span data-ccp-charstyle="normaltextrun">, </span><span data-ccp-charstyle="normaltextrun">Kinesso</span><span data-ccp-charstyle="normaltextrun">, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at </span></span><a href="http://www.ipgmediabrands.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">www.ipgmediabrands.com</span></span></a><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">.</span><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;78561d5a-8a0d-4cb9-9aca-a6a4aadc1d96|167&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p></p>

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