Responsible for the proper operation and maintenance of all machinery, equipment and engineering facilities of ibis Navi Mumbai and also ensure that there is no breakdown of the engineering systems.
At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.
Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.
Assist the Chief Engineer to direct and coordinate the overall activities of the Engineering Department.
Conform and adhere to the policies & procedures and rules & regulations as laid down by ibis,Navi Mumbai in order to achieve the highest levels of guest service.
Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Graduate / Diploma
Security Planning
Identify the major facilities and security equipment requirements for the department and the property.
Ensure correct maintenance of all equipment in conjunction with the Chief Engineer & stay abreast of technological advances in surveillance & safety equipment.
People Management
Provide effective support to the team to enable them to deliver effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Motivate and develop staff to ensure smooth functioning of the department.
Ensure that the team is trained for all safety provisions.
Financial Management
Ensure optimal, cost effective use of the resources and educate the team on the same.
Submit Annual Security Operations & Capital budgets to the Executive Assistant.
Operational Management
Coordinate operations with Department Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
Ensure to offer special protection to VIPs and Government Dignitaries.
Ensure to have thorough knowledge of the laws of arrest, search and seizure and also with the investigation techniques in case of an inquiry.
Ensure that all security operations are in accordance with Standard Operating Procedures.
Ensure that fire prevention and safety procedures are maintained in all areas of the ibis, Navi Mumbai
Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
To handle guest complaints pertaining to security.
Ensure to abide by the mission statement of
ACCOR.
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
