Job Description - Operations Analyst
Experience:
2 – 4 Years
Location:
Mohali / Kochi / Hyderabad
Role Overview
The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer’s supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.
Key Responsibilities
Transaction Processing
Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation
Exception Identification & Escalation
Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue, actions taken, and recommended resolution
Categorise and log exceptions accurately to support root cause analysis and continuous improvement
Shift Handoff & Continuity
Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod
Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks
Data Quality & Compliance
Maintain high data accuracy across all transactions processed on the tech platform
Adhere to FMG’s data governance standards and customer compliance requirements
Flag data quality issues or system anomalies to the Team Lead promptly
Performance & Reporting
Meet individual and pod-level KPIs including transaction volumes, accuracy rates, cycle times, and SLA adherence
Contribute to daily operational reporting and dashboard updates
Requirements & Qualifications
Essential
Bachelor's degree or equivalent in Business, Supply Chain, Finance, Economics, or related discipline
2-3 years of experience in a p2p / supply chain function as an analyst
Strong analytical and numerical skills with attention to detail
Excellent written and verbal communication skills in English
Comfortable working in a structured, process-driven environment with clear SOPs
Ability to work rotating shifts to support the follow-the-sun operating model
Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
Team player who thrives in small, close-knit pods
Desirable
Experience working in a global or multi-time zone team environment
About Softobiz:
Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 300+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.
At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.
Why Should You Join Softobiz?
-
Work with technical craftsmen who are pioneers in the latest technologies.
- Access training sessions and skill-enhancement courses for personal and professional growth.
- Be rewarded for exceptional performance and celebrate success through engaging parties.
- Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
For more information about our solutions and organization, visit
www.softobiz.com
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