Role Overview
We are looking for a highly driven and client-focused
Campaign Manager / Customer Success Manager
to manage end-to-end client relationships, campaign execution, and growth initiatives.
The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.
Key Responsibilities
Client & Account Management
Act as the primary point of contact for assigned clients/accounts
Build strong long-term client relationships and ensure high customer satisfaction
Understand client business goals, KPIs, and marketing objectives
Conduct regular review calls, business updates, and performance discussions
Manage client expectations and proactively address concerns/escalations
Campaign Management
Coordinate for digital campaigns across multiple channels
Monitor campaign delivery, pacing, optimization, and overall performance
Track campaign KPIs and generate actionable insights
Customer Success & Growth
Identify upsell and cross-sell opportunities within existing accounts
Drive retention and account growth through strategic recommendations
Support onboarding and smooth transition for new clients
Ensure clients derive maximum value from Segumento’s offerings
Maintain strong renewal and relationship metrics
Reporting & Analytics
Analyze performance trends and recommend optimization strategies
Translate data into meaningful business insights for clients
Maintain accurate account documentation and communication records
Internal Collaboration
Coordinate with internal teams to ensure timely delivery and execution
Align campaign strategy with client expectations
Escalate operational issues proactively and drive resolution
Contribute towards improving internal processes and workflows
Required Skills & Qualifications
2–6 years of experience in:
Account Management
Campaign Management
Customer Success
Digital Marketing / AdTech / Media agencies
Strong understanding of digital advertising ecosystem
Excellent communication and stakeholder management skills
Analytical mindset with comfort around campaign metrics and reporting
Ability to multitask and manage multiple accounts simultaneously
Strong ownership and problem-solving abilities
Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools
Preferred Qualifications
Experience working in AdTech, MarTech, or performance marketing companies
Familiarity with DSPs, programmatic advertising, Meta Ads, Google Ads, or analytics tools
Prior experience managing enterprise or high-growth startup clients
MBA or relevant professional background preferred
