Job Title: Business Development Executive
Location:
[Remote]
Experience:
Experience in B2B Sales / Account Management (preferably in HR Tech / SaaS)
Employment Type:
Full-time
Job Overview:
We are looking for a dynamic and results-driven
Account Manager
to drive revenue growth by managing and expanding relationships with our existing clients. This role is crucial in identifying opportunities for
upselling and cross-selling
additional HR SaaS modules/products that align with the client’s industry needs.
The ideal candidate will be a proactive relationship builder who understands client pain points, effectively communicates the value of our solutions, and ensures long-term customer success.
Key Responsibilities:
Revenue Growth & Upselling:
Drive
upsell opportunities
by identifying additional HR modules that enhance client experience and productivity.
Develop a deep understanding of the client’s usage patterns, business needs, and expansion potential.
Proactively engage clients to educate them on the value of additional features, premium plans, or higher-tier services.
Cross-Selling & Business Expansion:
Identify potential cross-sell opportunities by analysing industry trends and the client’s business model.
Recommend relevant products/modules that complement their existing setup.
Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies.
Client Relationship Management:
Build and maintain strong relationships with key stakeholders within client organizations.
Conduct regular business reviews with clients to assess their evolving needs and align solutions accordingly.
Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue.
Collaboration & Reporting:
Work closely with the
CSM and Sales teams
to track customer lifecycle stages and identify expansion opportunities.
Maintain accurate records of client interactions, upsell/cross-sell efforts, and deal progress in the CRM.
Share client feedback with internal teams to improve product offerings and service experience.
Key Skills & Qualifications:
Experience in B2B
SaaS sales / account management
(preferably in HR Tech).
Proven track record of achieving
upsell and cross-sell targets
.
Strong understanding of HR SaaS products (Payroll, ATS, PMS, LMS, etc.) and how they fit into various industries.
Excellent
communication, negotiation, and relationship-building
skills.
Ability to analyze client needs and match them with the right product solutions.
Proficiency in using
CRM tools
(HubSpot, Salesforce, or similar).
Self-motivated, proactive, and
target-driven
with a customer-first mindset.
Why Join Us?
Work with a leading HR Tech SaaS company with a fast-growing customer base.
Opportunity to make a direct impact by driving revenue growth.
Collaborative and growth-oriented work culture.
