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Job Description
Business Applications ManagerThe Business Application Manager acts as the liaison between PCC system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.Job Description
- Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements - Lead Implementation of Quality and Manufacturing Applications including LAB applications and QMS systems such as Empower, Analyst, LMS, LIMS, Emerson, Trackwise, Ensur, and other relevant applications - Manage IT project team and external application vendor team during the roll out of IT projects/systems - Maintain partnership with business teams and act as IT SPOC to business users - Work with business users to review proposed design solutions and determine if solution meets business needs - Transfer knowledge to IT Support Team & manage change requests - Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects - Onboard vendors and manage external vendor teams to support the ongoing business applications - Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality - Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations - Develop a Deep understanding of PCC’s approach to software development - Collaborate with Corporate/Central IT teams – IT security, IT infrastructure, SAP, Validation team to implement Business specific application/systems - Collaborate with PCC IT teams to roll out PCC specific applications at site - Responsible for working technical teams to ensure integration of different systems, proper data migration - Present monthly status update of Projects to IT Steering committee
Essential Qualification
- B.S. in Information Technology, Computer Science or equivalent - 8-10 years of relevant experience in IT Project Management, IT Support Delivery, Business applications - Experience in Pharmaceutical or Medical Device required - Experience working on SAP ERP, Quality, Quality and Manufacturing systems - Experience in manufacturing setup and should have good understanding of plant operations - Should have past experience working and supporting IT systems for pharmaceutical manufacturing plants - Strong understanding of computer system validation lifecycle and working with GxP systems - Strong Project Management experience, PMP or other advanced certification preferred - Familiarity with project management tools (e.g. JIRA, Timesheet Systems) and office tools (e.g. Word, Excel, and PowerPoint) - Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction and drive results. - Experience in working with stakeholders in global geographies - Training experience to assist system users to trouble-shoot issues; ability to produce training materials and lead training sessions. - Ability to develop and create compelling business cases to promote new technologies and outcomes to the businessFull time
