We are seeking a dynamic, detail-oriented Business Analyst/Project Manager to bridge
clients and internal teams, ensuring smooth execution from requirements gathering to
delivery. The role involves managing multiple projects, streamlining processes, creating
SoWs, and maintaining clear stakeholder communication.
Key Responsibilities:
Client Engagement & Requirements Gathering
Gather, analyse, and document business and technical requirements.
Attend client calls to understand business needs, pain points, and objectives.
Translate requirements into actionable tasks for development, analytics, and design teams.
Identify risks, dependencies, and process improvement opportunities.
Project Planning & Execution
Manage multiple projects simultaneously, ensuring timely and budget-aligned delivery.
Maintain project timelines, milestones, and resource allocation plans.
Coordinate with cross-functional teams to align deliverables with client expectations.
Track KPIs and provide regular project status updates.
Process Streamlining
Identify workflow inefficiencies and implement process improvements.
Standardize documentation, including SoWs, RFPs, and meeting minutes.
Apply best practices for requirements management, change control, and risk mitigation.
SoW Development
Draft, review, and finalize SoWs with legal, finance, and delivery teams.
Ensure SoWs accurately capture scope, timelines, requirements, and commercial terms.
Maintain organized documentation repositories for reference and audits.
Stakeholder Communication
Serve as the primary contact for clients and internal teams.
Facilitate workshops, sprint planning, and retrospectives.
Escalate blockers with recommended solutions.
Required Skills & Qualifications
5+ years of experience in a Business Analyst, Project Manager, or hybrid BA/PM role, preferably in a data analytics, consulting, or tech-driven environment.
Proficiency with tools like JIRA, Confluence, and Trello.
Experience with Project Management methodologies (Agile, Scrum, Waterfall)
Familiarity with creation and review of SoWs
Basic understanding of data analytics, SQL, or BI tools (e.g. Power BI) is a plus
Skills & Attributes
Strong communication, negotiation, and stakeholder management skills.
Excellent analytical, organizational, and problem-solving abilities.
Ability to manage competing priorities and work under pressure.
Proactive mindset focused on process improvement and documentation.
