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Business Analyst

at SANeForce

Chennai, India Entry Posted 2026-03-31

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About this role

Job Role: Business Analyst Experience: 2-4 Years Location: Chennai About the Role We are looking for a detail-oriented Business Analyst with experience in CRM or SaaS-based product environments. The candidate will act as a bridge between business needs and technical solutions, ensuring effective delivery of product features aligned with customer requirements. Key Responsibilities Gather, analyze, and document business requirements for CRM/SaaS products Work closely with stakeholders, product managers, and development teams Translate business needs into functional specifications and user stories Conduct gap analysis and suggest process improvements Participate in product lifecycle activities including UAT and release planning Analyze customer workflows and recommend CRM optimization strategies Required Skills Strong understanding of CRM systems and SaaS product workflows Experience in requirement gathering and documentation (BRD, FRD) Knowledge of Agile/Scrum methodologies Excellent communication and stakeholder management skills Basic understanding of SQL or data analysis is a plus

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