Job Role: Business Analyst
Experience: 2-4 Years
Location: Chennai
About the Role
We are looking for a detail-oriented Business Analyst with experience in CRM or SaaS-based product environments. The candidate will act as a bridge between business needs and technical solutions, ensuring effective delivery of product features aligned with customer requirements.
Key Responsibilities
Gather, analyze, and document business requirements for CRM/SaaS products
Work closely with stakeholders, product managers, and development teams
Translate business needs into functional specifications and user stories
Conduct gap analysis and suggest process improvements
Participate in product lifecycle activities including UAT and release planning
Analyze customer workflows and recommend CRM optimization strategies
Required Skills
Strong understanding of CRM systems and SaaS product workflows
Experience in requirement gathering and documentation (BRD, FRD)
Knowledge of Agile/Scrum methodologies
Excellent communication and stakeholder management skills
Basic understanding of SQL or data analysis is a plus