Job Title:
Salesforce Business Analyst (3–5 Years Experience)
Job Summary
We are looking for a
Salesforce Business Analyst with 3–5 years of experience
who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows.
Key Responsibilities
Gather, analyze, and document business requirements (user stories, BRDs, FRDs)
Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions.
Design and support solutions across
Sales Cloud, Service Cloud, and Experience Cloud.
Perform hands-on
Salesforce configuration
, including:
Data model design (objects, relationships, fields)
Page layouts, record types, and dynamic forms
Validation rules, flows, and process automation
Profiles, permission sets, and access control
Understand and support
data flow across systems
(e.g., Salesforce to external platforms)
Collaborate with developers and architects on
integrations and complex use cases
Participate in
UAT, defect triage, and release cycles
Create and maintain
reports, dashboards, and documentation
Ensure solutions align with
Salesforce best practices and scalability
Required Skills & Qualifications
3–5 years of experience as a
Salesforce Business Analyst
Strong understanding of:
Sales Cloud, Service Cloud, and Experience Cloud
Hands-on experience with
Salesforce configuration beyond basic setup
, including:
Flows and automation (must-have)
Data modeling and relationships
Security model (profiles, permission sets)
Good understanding of
integrations and cross-system data flows
Ability to work on
moderately complex requirements and scenarios
Experience working in
Agile/Scrum environments
Strong skills in:
Requirement gathering and analysis
Stakeholder communication
Documentation (Jira, Confluence)
