Role: Branch Manager (Forex Cash Operations)
Location: Chennai & Ahmedabad
Company Website:
https://niyoforex.com
|
www.goniyo.com
Brief Description of
Company
:
Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are. To date, we’ve raised $179.3 Million in funding and have maintained a sharp focus on identifying customers’ banking pain points and crafting solutions that improve their experience.
Niyo has grown from a startup to a robust player in digital fin-space catering to over a million customers. Our flagship offerings include:
1.
Niyo Forex*
Buy or sell all Major Currencies of the world at attractive rates and avail of our Doorstep service and Experience Value. You can also Remit Funds abroad for various purposes permitted by the Reserve Bank of India under the AD II Licence issued to us.
Other Products and Services from Niyo
1.
Niyo Global Card
which allows users to spend abroad without any hidden markup fees on single card to facilitate international payments and travel-related services.
2.
Niyo Bharat
offers Lifetime zero balance prepaid cards for blue collar employees.
3.
NiyoX
is a digital banking app that combines personal banking & investment services in one platform.
4.
NiyoMoney
which drives wealth management with in-built robo-advisory for Investment in Mutual Funds, Stocks and Goals all from one app.
About the Role:
We are seeking a dynamic and results-oriented
Forex Branch Manager
to lead our branch services & operations.
You will be responsible for driving sales targets, optimizing branch efficiency, ensuring regulatory compliance, and delivering exceptional customer experiences. This role combines strategic sales leadership with hands-on operations management in the fast-paced forex cash business, aligning with Niyo's mission to simplify international finance for millions of Indians.
Job Responsibilities:
· Oversee all cash handling procedures, including daily cash reconciliations, vault management, and ensuring accurate inventory of multiple currencies.
· Monitor real-time cash orders via app/web and retail customers and their delivery TAT.
· Ensure full compliance with anti-money laundering (AML) regulations, Know Your Customer (KYC) protocols, central bank guidelines, and other relevant financial laws.
· Deliver outstanding customer service by resolving queries, handling complaints, and building long-term client relationships.
· Drive branch profitability by meeting or exceeding sales targets for currency exchange, wire transfers, prepaid cards, and related services.
· Conduct daily opening and closing procedures, maintain branch security (CCTV, alarms, safe custody), and safeguard assets including cash and valuables.
· Prepare and submit daily/weekly/monthly reports on transactions, cash positions, profits, and audit compliance.
· Identify and mitigate risks related to counterfeit currency, fraud, and operational errors.
· Collaborate with head office on stock replenishment, rate updates, marketing initiatives, and promotional activities.
· Promote additional services such as travel insurance, international remittance services, or travel cards to upsell/cross sell and increase revenue.
· Handle administrative tasks, including maintaining records, stationery stock, and branch upkeep.
· Lead and manage branch staff, including recruitment interviews, training, performance evaluations, scheduling, and motivation to achieve sales and service goals.
Ideal Candidature:
Education
: Bachelor's degree in Commerce, Finance, or a related field; Masters in Finance/Marketing preferred.
Experience
: Minimum 5-7 years in forex sales and operations within Indian fintech, banking, or money exchange firms (experience with Niyo-like platforms or AD-II licensed entities is a plus). Proven track record in branch management with P&L accountability.
Technical Knowledge
: Strong understanding of forex markets, real-time exchange rates, and digital payment ecosystems. Familiarity with core banking systems, CRM tools (e.g., Freshdesk), reports & data management.
Benefits:
· Competitive salary. Full time position on company’s payroll. In-City-On Site Joining.
· Company paid Group Medical Insurance (ES2C), Personal Accident and Term Life Insurance.
· Comprehensive training programs to enhance product knowledge.
Values:
We live by these core values at Niyo:
Bias For Action
Customer Focus
Innovation
Integrity
Ownership
Teamwork
Established in 1998, Kanji Forex Private Limited (NiyoForex) is an RBI-authorized Authorised Dealer Category II (AD-II) entity, providing foreign exchange services in accordance with RBI regulations. Over the years, we have built a reputation for transparency, reliability, and compliance, ensuring that all transactions adhere to regulatory guidelines.
With expertise in retail and corporate foreign exchange, we facilitate forex transactions for the following purposes, at competitive rates while maintaining strict compliance with regulatory frameworks. We also offer home and office delivery of foreign exchange, ensuring convenience while adhering to prescribed guidelines. At Kanji Forex Private Limited (NiyoForex), we are committed to operating within the regulatory framework while upholding trust, transparency, and integrity in all our financial dealings.
