Billing Systems Specialist (Zuora)1
Key Responsibilities
Customer Support:
Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
Troubleshooting & Resolution:
Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.
Technical Expertise:
Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
Workflow & API Management:
Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
Collaboration:
Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
Documentation:
Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.
Required Qualifications & Skills
Experience:
2–5+ years in application support, technical consulting, or SaaS implementation.
Technical Skills:
Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
Domain Knowledge:
Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).
Platform Knowledge:
Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
Soft Skills:
Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
Education:
Bachelor’s degree in Computer Science, Engineering, or related technical field.
