Support Specialist
Analyses approved requirements from stakeholders (across IT and business functions)
Liaises with stakeholders and product owners in clarifying and detailing out requirements
Works with the data engineers and the domain experts to extract and transform the data
Designs, creates, and maintains the dashboards in the BI platform (Power BI Cloud)
Demonstrates the accuracy of figures
Deploys the dashboards to production
Documents reporting user guides and data dictionary
Implements BI ACLs
Participates in the Agile SCRUM development process.
Provides L2/L3 support in administering Power BI and for investigating & resolving incidents on the dashboards.
Keeps the end users and stakeholders engaged by communicating new releases and maintenance windows
Provide end user trainings/demonstrations
Personal Skills:
Data design, modelling, management and visualization
Excellent graphical design skills (important)
Excellent communication skills (in English, both orally and in the writing, including moderating meetings) At ease with distant & international communications through several document and forums, phone, instant messaging, e-mail), Microsoft End User computing tool.
Initial Education Background: Data design, modelling, management and visualization
Power BI experience in creating data-rich dashboards, writing DAX expressions and implementing Row Level Security, Paginated Reports and other BI tools
Experience in DataOps and/or Agile/SCRUM is a plus.
Bachelor's degree or diploma
Language skills and level expected:
English (fluent) required
Type and duration of previous experience
5+ year experience as BI engineer/expert
Good experience in MS SQL MS Azure DevOps
