Prime Function:
Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
Responsible for providing courteous and competent services to the guests.
Any matter which may effect the interests of
Grand Mercure Bengaluru Gopalan Mall
should be brought to the attention of the Management.
Key Responsibilities:
People Management
Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to guest’s queries by resolving issues in a timely and efficient
manner to ensure customer satisfaction.
Financial Management
Identify optimal, cost effective use of the resources.
Operational Management
Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
Ensure to handle the luggage in a courteous and efficient manner.
Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
Possess knowledge of the Fire and Emergency procedures of the hotel.
Responsible and accountable for the loading and unloading of guest luggage from guest cars.
Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
Ensure to convey a sense of the guest's importance and project a professional environment which reflects Grand Mercure Bengaluru at Gopalan Mall commitment to customer service.
Key Contacts
Liaises with
Responsible for (as assigned)
Front Office Team
Bell Desk.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Preferred:
Diploma / Degree in
Hospitality Management
Courses from institutes like Institute of Hotel Management
Strong
communication skills
Customer service mindset
with attention to detail
