Support and Coordinate the Incident Management Process within Banking Operations Division, including:
Collect incidents from internal stakeholders
Lead the analysis and the definition of preventive measures
Analyze, investigate root cause and identify remedial actions
Manage communication with internal stakeholders
Manage the communication with client
Supervise the implementation of the identified remediation actions
Manage the internal and client reporting including:
Collect and verify data with the business areas
Produce weekly/monthly reporting
Produce internal KPI reports
Support the Banking Operations Risk Management Team in all its activities – BAUs including ad-hoc projects
At least 5 years of professional experience in the banking/financial industry, with proven expertise in Back Office processes
Comprehensive knowledge of risk and incident management principles
Flexibility and sense of responsibility
Excellent communication, solid analytical and problem-solving skills
High result- and client-orientation
Fluent English
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
