Job Summary:
We are seeking an experienced AWS Connect Engineer with 4+ years of experience to design, implement, and support cloud-based contact center solutions for a finance client. The ideal candidate should have hands-on expertise in Amazon Connect, AWS services, and integration with enterprise systems, ensuring secure and scalable solutions aligned with financial industry standards.
Key Responsibilities:
Design, develop, and implement contact center solutions using
Amazon Connect
Configure and manage contact flows, routing profiles, queues, and user management
Integrate AWS Connect with Salesforce, APIs, and third-party applications
Work with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and Lex
Develop IVR solutions and chatbot integrations
Ensure high availability, scalability, and performance of contact center solutions
Troubleshoot and resolve issues related to call flows, connectivity, and integrations
Implement security best practices aligned with finance industry compliance
Monitor system performance and optimize based on business requirements
Collaborate with cross-functional teams (DevOps, QA, Business stakeholders)
Required Skills:
Hands-on experience with
Amazon Connect
Strong knowledge of AWS services (Lambda, API Gateway, S3, CloudWatch, DynamoDB)
Experience with IVR development and call flow design
Familiarity with REST APIs and integrations
Basic scripting knowledge (Python, Node.js, or similar)
Understanding of cloud architecture and microservices
Experience with monitoring and logging tools
Preferred Skills:
Experience in
Banking/Finance domain
Knowledge of compliance and security standards (e.g., PCI-DSS)
Experience with
Amazon Lex
or chatbot integrations
CI/CD pipeline exposure
Certifications in AWS (e.g., AWS Certified Solutions Architect or Developer)
