• Answer incoming calls and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to detail and accuracy• Ability to communicate clearly, concisely and effectively • Maintain expected Quality Targets• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met• Meet internal Production, Utilization and Productivity target
• Graduate fresher’s or HSC with minimum 6 months experience• Proficient in computer applications• Knowledge of customer service practices• Excellent listening, verbal and written communication skills • Good logical, analytical and problem solving abilities
