Key Responsibilities
Coordinate and monitor pickup and delivery operations to ensure timely execution.
Track shipments and provide status updates to customers and internal stakeholders.
Handle customer complaints and service issues professionally, ensuring timely resolution.
Investigate operational delays, service failures, and customer concerns, and implement corrective actions.
Monitor and support network operations to maintain service efficiency and operational continuity.
Coordinate with drivers, vendors, hubs, and internal teams to resolve operational challenges.
Maintain accurate operational records, reports, and documentation.
Ensure compliance with company policies, operational procedures, and service standards.
Analyze operational performance and suggest process improvements.
Escalate critical issues to management when necessary.
Required Skills
Strong communication and customer service skills.
Good problem-solving and conflict-resolution abilities.
Knowledge of logistics, transportation, or courier operations.
Ability to work under pressure and manage multiple tasks simultaneously.
Proficiency in MS Excel, MS Office, and operational management systems.
Strong organizational and coordination skills.
