O2C Manager
Role Overview:
We’re looking for an
O2C Manager
to own the entire order-to-cash cycle across all four regions (India, US, UK, UAE). This is a high-impact, hands-on role where you’ll manage billing operations, drive collections, reduce DSO, and build scalable processes that replace legacy manual workflows. You’ll work directly with the Financial Controller and lead a team of 3 regional finance associates.
Key Responsibilities:
Billing Operations (Multi-region, Multi-currency)
Own end-to-end billing for India, US, UK, and UAE entities
Manage billing platform — invoice generation, validation, and dispatch
Handle complex billing scenarios: usage-based, subscription, one-time, and hybrid models
Ensure billing accuracy across INR, USD, GBP, AED, with correct tax treatment (GST/VAT/Sales Tax)
Coordinate with Sales and CS teams on contract-to-invoice alignment
Build and maintain billing SOPs and exception handling playbooks
Collections & Accounts Receivable
Drive collections across all regions; target DSO reduction month-over-month
Own AR aging analysis and weekly/monthly collection dashboards
Manage escalation workflows — from payment reminders to legal/suspension triggers
Handle disputes, credit notes, refunds, and write-off approvals
Coordinate with regional teams on local payment methods and banking nuances
Track and reconcile partner commissions and marketplace deductions
Cash Application & Bank Reconciliation
Match incoming payments to invoices across multiple bank accounts and currencies
Reconcile payment gateway settlements (Razorpay, Stripe, bank transfers)
Manage prepaid customer balances and advance adjustments
Identify and resolve unapplied/unidentified receipts
Process Improvement & Automation
Redesign legacy O2C workflows — current processes are manual and spreadsheet-heavy
Automate billing validation, dunning sequences, and payment matching
Define KPIs and build operational dashboards for O2C health
Document all processes for audit readiness and team scalability
Team Management
Lead and mentor 3 regional finance associates (India, USCAN, MENA/UK)
Set clear ownership, SLAs, and review cadence for each region
Conduct weekly pipeline reviews and monthly O2C health check-ins
Required Qualifications:
Experience
2–3 years of experience in finance operations, O2C, billing, or AR/collections roles
B2B SaaS or subscription billing experience strongly preferred
Hands-on experience with billing platforms (Zenskar, Chargebee, Zuora, or similar)
Working knowledge of ERP systems — we use Zoho Books across entities
Strong understanding of multi-entity, multi-currency invoicing and revenue recognition
Familiarity with tax engines (e.g., Avalara) and regional e-invoicing requirements (especially UAE)
Advanced Excel/Sheets proficiency — comfortable with reconciliations, pivot tables, VLOOKUP/INDEX-MATCH, and multi-currency calculations
CA / CMA / MBA Finance preferred, but strong hands-on experience matters more than qualifications
Good to Have:
Experience in a multi-geography SaaS company (India + international)
Familiarity with Indian GST, UK VAT, UAE VAT, and US sales tax
Experience building O2C processes from scratch or fixing broken ones
Exposure to finance automation tools, dashboards, or internal tooling
Prior experience managing or mentoring a small team
What We’re Looking For (Beyond Skills):
Clear communicator who can manage stakeholders across Sales, CS, Accounting, and regional teams without hand-holding
Comfortable working across IST, GMT, GST, and EST time zones — our entities span India, the UK, the UAE, and the US
Analytical and process-oriented — you see a broken workflow and instinctively want to fix it, not work around it
High ownership mindset — this role has minimal oversight by design; you’ll own outcomes, not just tasks
Key KPIs:
DSO reduction across international regions (US, UK, UAE)
Cash application accuracy — minimizing unapplied and unidentified receipts
Invoice accuracy rate and reduction in compliance-related billing errors
Credit note and dispute resolution turnaround time
AR ageing health — reducing 90+ day buckets, improving collections effectiveness
Month-end O2C close timelines
Why Join Us:
High-impact role — own O2C for a company processing thousands of invoices across 4 countries
Build from scratch — redesign legacy processes and make them scalable
Direct visibility — report to the Financial Controller, work closely with the CEO
Growth-stage SaaS — backed by Peak XV, Tiger Global, Axilor; scaling across geographies
Team leadership — manage a regional team from day one
