As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Associate Manager (Investor Services)
DO: (Job Description)
Trade Processing – Subscriptions, Redemptions, Switches, Transfers.
Ensure full and complete understanding of trade processing end to end cycle, KYC, AML & Due diligence
Review tasks and keep them up-to-date, processing trades accurately within TAT
Ensure Tracking and closure of all Ageing and Outstanding items in Key MIS Reports
Perform IS Signatory Role
Ensure effective On-the-job training to ensure adequate conceptual understanding within the team. Ensure Cross-training on all accounts to reduce key man risk.
Coordinate / Liaise within the team, with other departments & on-shore teams. Also coordinate with share registry group to build share registries, client fund parameters and proper statement production
Implement controls to eliminate operational / processing errors, and client/investor confidentiality breaches by the team
Lead and supervise the team and their work effectively
Display: (Desired Skills)
Graduate/PGDBA/MBA or Equivalent
Good Communication skills
Analytical approach towards the process flow
Relevant work experience in financial services
Prior Experience and knowledge in transfer agency is desirable
Ability to handle trade volumes and train new team members.
Team handling / Feedback and Monitoring
Deliver (Goals)
Responses in timely manner to Investor & client enquiries
Completion of Audit and trades in timely manner as stated in SLA
Ensure 100% client satisfaction by eliminating negative complaints or issues brought to CRM via call report and/or client meetings.
Ensure zero confidentiality breaches
Ensure zero operational errors
Identify key back- ups for team members
All Go Check task to be completed in timely manner
Ensure to give constant written feedback on areas of improvement and remarkable performance to team members.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
