<div class="content-intro"><div>Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.</div>
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<div><strong>Our vision: </strong>A world where everyone is free to focus on their most purposeful work, together. </div>
<div> </div></div><h3><strong>About the Role</strong></h3>
<p>We are seeking an enthusiastic and customer-focused <strong>Associate Helpdesk Engineer</strong> to join our global IT Helpdesk team in Bangalore. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. In this role, you will serve as a foundational pillar of support for Wrike employees worldwide, ensuring our global workforce has the seamless technology experience they need to drive Wrike’s success.</p>
<p><strong>This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week.</strong></p>
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<h3><strong>Your Impact</strong></h3>
<ul>
<li><strong>First-Line Champion:</strong> Serve as the primary point of contact for IT support requests via our ticketing system, providing friendly, empathetic, and effective technical assistance.</li>
<li><strong>System Reliability:</strong> Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices to minimize employee downtime.</li>
<li><strong>Lifecycle Management:</strong> Support smooth employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns.</li>
<li><strong>Asset & Space Readiness:</strong> Maintain an accurate IT asset inventory and provide vital AV support for Zoom rooms to ensure flawless video conferencing and hybrid collaboration.</li>
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<h3><strong>Your Qualifications</strong></h3>
<ul>
<li><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, or a related field (recent graduates are highly encouraged to apply!).</li>
<li><strong>OS Knowledge:</strong> A solid foundational understanding of both Windows and MacOS operating systems.</li>
<li><strong>Networking Basics:</strong> Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP.</li>
<li><strong>Communication & Mindset:</strong> Excellent written and verbal communication skills in English, paired with a customer-first mindset built on patience and empathy.</li>
<li><strong>Execution Skills:</strong> Strong problem-solving abilities, sharp attention to detail, and the organizational skills required to prioritize tasks effectively in a team environment.</li>
</ul>
<h3><strong>Standout Qualities</strong></h3>
<ul>
<li>Previous internship or part-time experience in an IT support or helpdesk environment.</li>
<li>Basic hands-on exposure to Office 365, Google Workspace, or modern ticketing systems.</li>
<li>A proactive approach to self-improvement, a healthy dose of curiosity, and the ability to remain calm under pressure.</li>
</ul>
<h3><strong>Team Dynamics</strong></h3>
<p>You will join our collaborative, global IT Helpdesk team, working alongside experienced IT professionals who are dedicated to mutual growth. This role offers a supportive environment featuring a core training program and direct mentorship designed to get you up to speed. You will collaborate daily with global team members, cross-functional partners, and employees worldwide to tackle technical challenges together.</p>
<h3><strong>Our Work Style</strong></h3>
<p>We operate in a fast-paced, modern, and tech-forward environment that prioritizes continuous learning and professional development. What sets this role apart from competitors is the immediate, hands-on exposure you will get to enterprise-level infrastructure and cutting-edge tools.</p>
<h3><strong>Our Technical Stack</strong></h3>
<p>As part of your day-to-day, you will gain deep experience working with:</p>
<ul>
<li><strong>Device Management:</strong> Jamf (Mac) and Microsoft Endpoint Manager / Intune (Windows)</li>
<li><strong>Identity & Access:</strong> Okta</li>
<li><strong>Productivity Suites:</strong> Office 365 and Google Workspace</li>
<li><strong>Collaboration & AV:</strong> Zoom and modern AV equipment</li>
<li><strong>Service Management:</strong> Enterprise-level IT service management tools</li>
</ul>
<h3><strong>Why Join Wrike?</strong></h3>
<ul>
<li>18 calendar days of paid vacation</li>
<li>12 days of National & Festival holidays (10 fixed, 2 flexible)</li>
<li>Sick Leave Compensation (5 Paid Uncertified Sick Days)</li>
<li>Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.</li>
<li>Parental Leave: 26 Weeks Maternity / 4 Week Paternity</li>
<li>2 Volunteer Days</li>
<li>Group Medical Insurance (Employees + Dependents)</li>
<li>Term Life Insurance (Rs 50,00,000)</li>
<li>Personal Accident Insurance (Rs 50,00,000)</li>
<li>Monthly Broadband / Internet Reimbursement (INR 1500)</li>
<li>Hybrid Working Model + Complimentary Lunch & Snacks</li>
</ul>
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<h3><strong>What’s Next?</strong></h3>
<ul>
<li>Recruiter Screening - 30 Mins (face to face interview)</li>
<li>Department Interview - 60 Mins (face to face interview)</li>
<li>Additional Interview - 60 mins (virtual interview)</li>
<li>Final Interview - 60 mins (face to face interview)</li>
</ul>
<p class="p1">Your recruitment buddy will be <a href="https://www.linkedin.com/in/nandini-singh-876526141/"><span class="s1">Nandini Singh</span></a>, Sourcing Recruiter.</p>
<p class="p1">#LI-NS2</p><div class="content-conclusion"><h3><strong>Who Is Wrike and Our Culture</strong></h3>
<div>We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.</div>
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<div><strong>Hybrid work mode</strong></div>
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<div>Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.</div>
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<div>While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.</div>
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<h4><strong>Our persona </strong></h4>
<div><strong>💡 Smart:</strong> We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.</div>
<div><strong>💚 Dedicated: </strong>We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!</div>
<div><strong>🤗 Approachable:</strong> We're friendly, easy to get along with, considerate, and helpful. </div>
<h4><strong>Our culture and Values </strong></h4>
<p><strong>🤩 Customer-Focused</strong></p>
<p><strong>We care about our customers. </strong>We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.</p>
<p><strong>🤝 Collaborative</strong></p>
<p><strong>We work as one and win together, </strong>each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.</p>
<p><strong>🎨 Creative</strong></p>
<p><strong>We strive to succeed through continuous innovation. </strong>It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. </p>
<p><strong>💪 Committed</strong></p>
<p><strong>We believe in ownership at all levels of the organization, </strong>by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.</p>
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<div>Check out our <a href="https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/" target="_blank">LinkedIn Life Page</a>, <a href="https://www.wrike.com/wrike-company-culture/">Company culture page</a>, <a href="https://www.instagram.com/wriketeam" target="_blank">Instagram</a>, <a href="https://www.wrike.com/wrike-engineering/" target="_blank">Wrike Engineering Team</a>, <a href="https://medium.com/wriketechclub" target="_blank">Medium</a>, <a href="https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e" target="_blank">Meetup.com</a>, <a href="https://www.youtube.com/c/wriketechclub" target="_blank">Youtube</a> for a feel for what life is like at Wrike. </div>
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<p><a href="https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm"><img style="max-width: 100%;" src="https://www.glassdoor.com/pc-app/static/img/partnerCenter/badges/eng_CHECK_US_273x90.png" alt="Check us out on Glassdoor."></a></p></div>
