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<div><strong data-olk-copy-source="MailCompose">Associate Director – Project Management / Delivery</strong></div>
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<div><strong>About Anchanto</strong></div>
<div>Anchanto is a global B2B SaaS company enabling enterprises, retailers, and logistics providers to manage their end-to-end eCommerce and supply chain operations through cutting-edge cloud and AI-driven platforms. With a presence across APAC and beyond, Anchanto supports over 7,000 customers and integrates with 135+ commerce and carrier platforms, driving scalable growth and operational excellence.</div>
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<div><strong>Role Overview</strong></div>
<div>The Associate Director – Delivery is a business-critical leadership role responsible for owning and scaling Anchanto’s Delivery Vertical across regions.</div>
<div>This role goes beyond project execution. It owns delivery outcomes, revenue realization, customer experience, and operational scalability. You will drive predictable delivery, enforce governance, and build a high-performing delivery organization that can support Anchanto’s global growth.</div>
<div>You will lead a team of Delivery Managers, own portfolio health, act as the escalation anchor, and represent Anchanto in customer and internal leadership forums.</div>
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<div><strong>Key Responsibilities</strong></div>
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<div><strong>1. Delivery Ownership & Business Accountability</strong></div>
<ul>
<li>Own the end-to-end delivery portfolio across APAC/EMEA from post-sales handover to go-live and hypercare</li>
<li>Be accountable for revenue realization, timelines, scope adherence, and customer outcomes</li>
<li>Drive forecast accuracy and delivery predictability across all engagements</li>
<li>Ensure delivery is aligned to commercial commitments and contractual milestones</li>
</ul>
<div><strong>2. Portfolio Governance & Execution Excellence</strong></div>
<ul>
<li>Establish and enforce strong delivery governance frameworks (Playbooks, RACI, Gates)</li>
<li>Drive visibility of portfolio health (RAG, ARR at risk, phase bottlenecks) to leadership</li>
<li>Ensure no uncontrolled slippage - enforce scope, timeline, and quality discipline</li>
<li>Standardize delivery practices to create a repeatable, scalable execution model</li>
</ul>
<div><strong>3. Cross-Functional Alignment & Execution Control</strong></div>
<ul>
<li>Own alignment across Sales, Solutioning, Product, Engineering, QA, and Customer Success</li>
<li>Ensure strong handoffs from Sales → Solutioning → Delivery to eliminate ambiguity</li>
<li>Proactively identify and resolve execution bottlenecks and dependencies</li>
<li>Partner with Engineering leadership to ensure capacity and delivery feasibility alignment</li>
</ul>
<div><strong>4. Customer Leadership & Escalation Management</strong></div>
<ul>
<li>Act as the senior escalation owner for critical accounts and delivery risks</li>
<li>Build strong relationships with customer leadership and enterprise stakeholders</li>
<li>Lead SteerCo and governance forums, representing Anchanto’s delivery position</li>
<li>Ensure transparent communication, expectation setting, and trust-building</li>
</ul>
<div><strong>5. Delivery Transformation & Scale</strong></div>
<ul>
<li>Drive initiatives to improve delivery efficiency, automation, and use of AI in operations</li>
<li>Continuously improve tools, processes, and delivery frameworks</li>
<li>Build a scalable delivery engine to support multi-region, high-growth demand</li>
<li>Identify opportunities to reduce cost-to-serve and improve margins</li>
</ul>
<div><strong>6. Team Leadership & Capability Building</strong></div>
<ul>
<li>Build and lead a high-performing Delivery organization</li>
<li>Coach Delivery Managers to operate as owners, not coordinators</li>
<li>Drive accountability, ownership, and customer-first culture</li>
<li>Own hiring, capability development, and succession planning</li>
</ul>
<div><strong>Required Qualifications</strong></div>
<ul>
<li><strong>Experience:</strong> 12–16 years in Delivery / Professional Services / SaaS implementations, with 6–8+ years in leadership roles</li>
<li><strong>Domain Expertise:</strong> eCommerce, OMS/WMS, supply chain, integrations, or enterprise SaaS</li>
<li><strong>Delivery Scale:</strong> Proven experience managing multi-region, high-ARR delivery portfolios</li>
<li><strong>Governance:</strong> Experience building delivery frameworks, PMO maturity, and execution models</li>
<li><strong>Tools:</strong> Strong working knowledge of ClickUp/Jira, project tracking, and reporting systems</li>
<li><strong>Stakeholder Management:</strong> Experience engaging CXOs and enterprise customers</li>
<li><strong>Education:</strong> Engineering / Business / Supply Chain (MBA preferred)</li>
</ul>
<div><strong>Key Competencies</strong></div>
<ul>
<li>Strong ownership mindset (business + delivery)</li>
<li>Ability to drive predictability and control in complex environments</li>
<li>Deep understanding of delivery operations, risk, and execution models</li>
<li>Strong problem-solving and decision-making under ambiguity</li>
<li>Excellent communication, influence, and stakeholder management</li>
<li>Data-driven approach to portfolio management and prioritization</li>
<li>Ability to scale teams and systems, not just manage projects</li>
</ul>
<div><strong>What Success Looks Like</strong></div>
<ul>
<li>Predictable delivery with high on-time go-live rates</li>
<li>Improved revenue realization and forecast accuracy</li>
<li>Reduced escalations and faster resolution cycles</li>
<li>Strong governance with clear visibility of risks and bottlenecks</li>
<li>High-performing, scalable delivery teams</li>
<li>Improved customer satisfaction and retention</li>
</ul>
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