Associate Director of Professional Services

General Purpose : The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products. Important Note : Request you to not apply for this job if you do not have possess all of the following: Leadership experience with a solid track record and proven success Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount. Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency. Be supremely organized, detail-oriented, and a true self-starter Exceptional leadership skills with the ability to develop and build the team Essential Duties & Responsibilities : Project Implementation Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects Define the client implementation/upgrade project execution strategy Support project charter and project plan reviews Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines Provide Subject Matter Expertise on client projects Planning Provide leadership and strategic plan for managing the resource requirements of the organization. Responsible for maintaining strategic direction and growth Proactive capacity planning, management, resource utilization and cost containment Provide feedback to CoE processes and toolsets for improvements Processes Establish standard product implementation practices Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement Maintain a global repository of implementation artifacts Team Management: Provide support to the head of department in managing resource allocation, staffing decisions, and professional development Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards Promote a culture of collaboration and teamwork across organizational boundaries Conduct regular meetings with team members Project assignment for team members Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions   Minimum Requirements :  Bachelor or Master degree from highly credible institutes Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences. At least 3 years of experience in a leadership position in a fast-paced technology industry In-depth knowledge in life sciences domain, regulatory requirements, business process improvement. Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc. At least 5 years of experience in client implementation projects A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies Excellent written and verbal communications skills are required, no exceptions Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required A distinctive blend of business, IT, financial, and communication skills Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills     Preferred Qualifications Highly desirable to have experience in software development for Healthcare or Life Sciences companies. Hands-on experience on drug safety applications like Argus Safety, ARISg etc. Experience working with international cross-functional teams is highly desirable Project Management experience is a plus   The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.     Travel Expectations Less than 25%