1-3 Years of Working Experience
Minimum Experience: 1+ years of work experience.
Mandatory Skills : SQL installation, patching, support, maintenance, High availability etc
Shift : 24*7 (weekend working too)
Remote working: Hybrid
Job Responsibilities
• Should be able to work 24X7 shifts and adjust schedule to fit operation support.
• Communicate progress and resolution to the client and documents all work in a case record.
• Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
• Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
• Prepare necessary documentation around technical procedures as well as operational procedures.
• Report defects and design issues to our development teams.
• Work on most complex database-related issues directly with Team/DBAs/Development
• Mentor and coaches team members.
• Perform root cause analysis of recurring issues.
• Act as a single point of contact for escalations.
• Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
• Support highly-available cross enterprise common/middleware applications on a large, global network.
• Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Preffered Skillsets Experience
• Microsoft SQL Server Certified
• Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.
• T-SQL, PowerShell, or equivalent scripting knowledge, preferred
• Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
• Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud
• troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.
• Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations
• Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.
• Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.
• Knowledge of writing advanced SQL/DB scripts to perform troubleshooting
• Software support experience demonstrating troubleshooting / analytical skills
• Proven ability to mentor, coach, and develop internal education programs
• Verbal and written command of the English language.
