About the Role
We are looking for a ServiceNow Engineer to support the build and delivery of an Enterprise Service Desk Automation and AI-Driven Self-Service solution for our client. This role will contribute to the development, testing, and deployment of multiple ServiceNow automation use cases.
Key Responsibilities
Develop and configure ServiceNow Service Catalog items, variables, and variable sets for each automation use case.
Build Flow Designer flows for use cases including Identity & Access, Software Access, Hardware Fulfillment, and Microsoft License Management under the guidance of the Principal Engineer.
Support configuration of the Master Security Decision Table - adding rows for specific personas, request types, and risk scenarios.
Assist with Azure Active Directory and Microsoft Intune Integration Hub spoke configuration and testing.
Write and execute unit test cases for each Service Catalog item and Flow Designer flow.
Support User Acceptance Testing for each use case - log defects, perform fix-verify cycles, and update test results.
Assist in Moveworks conversational intent testing and Concierge notification validation.
Contribute to deployment checklists, test reports, and administrator guide documentation.
Required Skills & Experience
4–6 years of experience in ServiceNow development with hands-on knowledge of ITSM, Service Catalog, and Flow Designer.
Working knowledge of Integration Hub and REST API integrations in ServiceNow.
Understanding of approval workflows, role-based access, and identity management concepts.
Experience writing and executing test cases for ServiceNow catalog items and workflows.
Ability to work collaboratively in an offshore team setup with structured sprint delivery.
Good communication skills for daily collaboration with senior team members and QA.
