Associate Customer Success Representative

Job Description for Associate Customer Success Representative Job Title: Associate Customer Success Representative Company: Mydbops Location: Puducherry About Us: Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce. With 9+ years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance. Position Overview: We are looking for a motivated and enthusiastic Associate Customer Success Representative (Fresher) to support and strengthen our client relationships. This role is ideal for candidates who have a basic understanding of databases and cloud technologies and are passionate about building strong client relationships in a technical environment. You will work closely with customers and internal technical teams to ensure client satisfaction, issue resolution, and long-term engagement. Key Responsibilities Assist in managing client relationships and ensuring customer satisfaction Conduct regular follow-ups and check-ins with clients Support preparation of client status reports and engagement metrics Coordinate with internal technical teams to resolve client queries promptly Track client interactions, feedback, and service requests Help monitor account health and identify improvement opportunities Technical Skills (Required for Freshers) Basic understanding of databases such as MySQL, PostgreSQL, or MongoDB Fundamental knowledge of cloud platforms (AWS / Azure) Understanding of database concepts like backups, performance, replication, or monitoring (basic level) Familiarity with ticketing tools or CRM tools is an added advantage Basic Excel/Google Sheets knowledge for reporting Required Qualifications Bachelor’s Degree – B.E / B.Tech (CS/IT) / MCA / M.Sc (CS/IT) Strong communication and interpersonal skills Ability to manage time, prioritize tasks, and coordinate effectively Willingness to learn technical concepts and client management processes Preferred Skills Exposure to database or cloud projects (academic or internship experience) Strong analytical mindset and problem-solving skills Interest in SaaS, database technologies, and technical account management Why Join Mydbops? Opportunity to work in a fast-growing database technology company Exposure to enterprise clients and unicorn startups Strong learning and career growth opportunities Collaborative and supportive work environment Job Details Job Type: Full-Time Work Days: Monday to Friday Shift: General Shift (9:30 AM – 6:30 PM) Mode: Work From Office – Puducherry