Responsibilities
Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
Effective probing skills to elicit customer information
Ability to translate user-oriented language into technical information
Track and document requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Qualification
Academic and professional qualifications:
Bachelor's Degree, preferably in Healthcare or Banking and Finance
Experience:
Minimum 0-1 year of experience
Excellent Communication Skills
Travel requirements:
Minimal Travel Required
Working arrangements:
Able to work on a shifting schedule
Work is performed in a standard office environment with minimal exposure to health or safety hazards
At Altera, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Altera offers a competitive total rewards package, including holidays, vacation, and medical, disability, and life insurance.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability, or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
