What will you do?
Providing immediate customer support to OneDirect clients, 6 days a week, over email.
Liaising with the business teams to understand product usage by clients and how best they can further optimize client experiences.
Learn the product extensively and validate all issues being reported by clients.
Manage email campaigns sent to clients on a weekly basis.
Understand the technical implementation of the product and the root cause of all issues and requests raised by the business teams and clients.
Work closely with the One Direct tech team for resolution of client issues.
Give Demos and walkthroughs to outstation clients online.
What we need?
Good technical understanding or willingness to learn setup of a SaaS product
Decent Microsoft Office skills
Excellent communication skills. Proficiency in written and spoken English
Willingness to learn new concepts, products, technology, etc.,
Ability to intelligently understand issues and propose long-term solutions
Eye for detail and capability to comprehend different parts of the puzzle fitting together as an overall working of a product
Self-motivated, hard-working and willing to do whatever it takes to get the assigned jobs done
Good understanding of social media
Genuine interest in learning the latest movements in technology
Who are you?
You are very curious
You love solving problems
You understand technology
You have a sharp eye for detail
You know that extraordinary outcomes need extraordinary effort
You can work comfortably under ambiguity
You are a Customer Champion
Why should you join?
If you are addicted to learning, here you will get to work on multiple aspects of a SaaS product (so expect a steep learning curve).
You will work with smart and passionate people.
Build capabilities around handling internal and external stakeholders.
Stepping role that evolves into a Customer Success Manager, DB analyst or QA Engineer.
