Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication.
Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.
Builds Platform and business knowledge to better serve Vendors
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Qualification
- HSC or Any Graduation or 10+5 or 12+3 Diploma along with Mandarin language certificate
Shift
: Rotational shifts-includes both day and night
5 days of work, 2 day-rotational off
A fast-paced, global work environment where your voice matters.
Skills for life: problem-solving, professionalism, adaptability, and communication.
A team that feels like family and celebrates every win—big or small.
A platform to grow quickly within a global MNC with learning and development opportunities.
Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to: TAHelpdesk@Sutherlandglobal.com
