The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.
You would be responsible for:
Resolving customer requests and inquiries via email, chat, or social media
Achieving contact center performance metrics and service level agreements (SLAs)
Adhering to non-disclosure agreements and data security policies
Completing all required upskilling and e-learning courses for each program
Attending coaching sessions and implementing feedback received
Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage
Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.
Additional Skills Required:
Excellent verbal and written English communication skills
Good analytical and typing skills
Flexibility to work in shifts, including night shifts
Candidates must reside within a 25 km radius of our office
Working Location:
Bhopal
Timings:
8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks:
Cab facilities available (within 25 km of the office location)
Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
TAHelpdesk@Sutherlandglobal.com
