Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.
Additional Information:
Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
Shift: Rotational shifts-includes both day and night
5 days of work,2 day-rotational off
High School Diploma or Graduation and above
Disclaimer
Sutherland never asks for payments or favors for job opportunities.
If you receive any suspicious request, please report it to:
TAHelpdesk@Sutherlandglobal.com
