Ways of Working - Office / Field: Employees are expected to work from the
office on all days out of their respective base locations.
About the Team -
Swiggy Dineout is building India’s largest dining out platform that processes
more than 100M diners for its partner restaurants across its network for 21000
restaurants in 34 cities and growing. We are striving to augment our consumer
promise of enabling unparalleled convenience by helping diners explore
restaurants across all categories - from QSRs, cafes, casual dining, premium,
fine dining and more and offer the widest range of offers on restaurant bills
through easy payments on the app. We are on a mission to change the way India
dines out. If you are a foodie and equally passionate to redefine the
experience of dining out, join our team to be a part of the Swiggy ride!
Dineout is present in 34 cities across India and we have partnerships with
more than 21,000 restaurant partners where users can save up to 40% on their
dining bills when they pay their restaurant bills using the dine out feature on
the Swiggy app
Role Summary -
The role holder is expected to oversee the onboarding and account management
activities of the team on the ground regularly. Meet top accounts consistently
to understand partner mindset, investment appetite, growth goals to grow the
business. Resolve queries and objections posed by the partners and support the
front line in meeting their targets. Review Team performance periodically,
provide inputs and timely feedback for course correction.
Responsibilities -
Account & Partner Relationship Management
* Discuss the P & L of the top restaurant partners to enable them see
performance opportunities/misses; analyze revenue expectations and investment
capability.
* Structure the commercial understanding between the account and Swiggy for
existing and new accounts and propose revisions/changes seasonally or when
agreed upon.
* Articulate insights that can help partners in taking necessary corrective
actions for growth by activating the right growth metrics/levers
* Meet the competitor's top accounts to gather insights on competitor actions
and propose counter measure
Data Interpretation & Performance Management
* Track Daily Salesmate / Physical Meetings done by each sales POC
* Track Weekly performance of Account Growth / Degrowth at portfolio /city
level and RCA the reasons of it
* Tack performance of Low Counter Share Outlets on the platform & Build plans
along with sales poc to grow them to desired levels
* Track Daily Performance wrt key metrics such as Ads RPO for their accounts
Interaction with Stakeholders:
* Interact with partner support (discount change, Restaurant Display page
etc.), sales operations (competition comparison data, or any ongoing festival
data etc.) and finance team ( reconciliation of payouts, queries on GST etc,
amount not credited to partner accounts etc.).
Functional Competencies
* Understand Dine Out offerings and gain clarity of growth levers.
* Knowledge of basic metrics such as operating hours of restaurants , ADs
revenue per order (Ads RPO) , Commission Revenue per order and its constituents
such as Average Order Value (AOV)
* Knowledge of the partner app features and user interface.
* Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
* Understanding of Conversion Funnel - Advanced Level Week Wise /Month
Wise/Day Wise transactions across accounts , denial rates, supply metrics vs
competition
Desired Skill :
* Graduate with 4-6 years of field sales experience; Fluency in local
language and working knowledge of English
* Good working knowledge and experience of e-commerce activities and all
online marketing channels
* Confident, Pleasing, and a go-getter personality
* Effective communication skills
* Attitude & Aptitude for Sales
* Should be a team player, working alongside people from all walks of life.
* Analytical, good Excel skills.
* The candidate has to be flexible, restaurant owners do not operate on
9-to-5 schedules
* Leadership and Influencing skills: Identify, build, and use a wide network
of contacts with people at all levels, internally and externally. Achieves a
good result through a well-planned approach.
* Initiative & Flexibility: Recognizes the need to adapt to change &
implement appropriate solutions. Be able to identify opportunities and
recommend/influence change to increase the effectiveness and success of
campaigns.
* Creativity & Initiative: Demonstrate creativity & originality in your work
and have the personal drive and initiative to bring about change and help drive
the business forward.
"We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regards to race,
color, religion, sex, disability status, or any other characteristic protected
by the law"
