We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.
Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
Assist in event planning and coordination, managing special requests and ensuring seamless execution
Resolve conflicts and handle challenging situations with professionalism and discretion
**Required Qualifications:**
2-3 years of experience in restaurant or hospitality operations, with at least 1 year in a supervisory or assistant manager capacity
Proven expertise in team leadership and staff management
Strong customer service orientation with a track record of delivering exceptional guest experiences
Proficiency with Point of Sale (POS) systems and restaurant management software
Solid understanding of inventory management and cost control principles
Knowledge of food safety, hygiene standards, and FSSAI compliance requirements
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize in a high-pressure environment
Cash handling experience and basic accounting knowledge
**Preferred Qualifications:**
Experience with restaurant management software and digital ordering systems
Event coordination or banquet management experience
Conflict resolution and mediation expertise
Knowledge of beverage service standards and mixology basics
Experience in training and developing hospitality staff
Familiarity with local Chennai market and dining trends
