Prime Function:
Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
Ensure optimum service through the effective communication of policies and procedures to all employees.
Assist the People & Culture team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of
Recruitment & Selection
Compensations & Benefits
Training & Development
Performance Management System
Employee Relations
HR Initiatives
To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees
To assist the People & Culture Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People & Culture Planning
Assist the People & Culture Manager to develop an annual and long-term People & Culture plan that identifies the organizations People & Culture agenda as a component of the organizations overall Strategic Plan.
Identify People & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
People Management
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel ensure maximum cooperation, productivity, morale and guest service.
Develop and maintain effective relationships with all the departments.
Respond to queries by resolving issues in a timely and efficient manner.
Ensure that the team has been trained for all safety provisions.
Ensure that all personnel are kept well informed of department’s objectives and policies.
Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
Develop and train the employees on new programs and company initiatives.
Plan, develop and implement organizational policies and goals in accordance with the department’s objectives & goals.
Ensure compliance of employees with established procedures and practices.
Resolve employee’s issues and inquiries.
Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.
Monitor employee turnover and react appropriately to improve retention.
Ensure compliance to standards, policies and procedures of the organization.
Administer the various processes, for the employees, in coordination with the People & Culture department.
Coordinate recruitment and selection process in partnership with the People & Culture Manager.
Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees.
Managerial Qualities
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
•Master's / Bachelors Degree in Human Resources Management
•Minimum 04 of Human Resources Management experience.
•Excellent reading, writing and oral proficiency in English language
•Proficient in MS Excel, Word, & PowerPoint
•Strong leadership, interpersonal and negotiation skills
•Excellent communication and customer contact skills
•Results and service oriented with an eye for details
•A team player & builder
