Assistant Manager - Meetings & Events (Banquets)
MAIN DUTIES:
Administration
To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies
To be able to plan ahead (is pro-active instead of reactive)
To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized
To control expenses wisely
To ensure that deadlines on all projects are met
To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation)
To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions
To ensure that meetings are well planned and results-orientated
To conduct frequent and thorough inspections of Meetings & Events department (at least once a week)
To feel comfortable with using all F&B Hotel software as well as general administration programs
Financial and Revenue Responsibilities
To monitor all costs and recommend/institute measures to control them
To set and control with the Restaurant / Banquet Manager any incentive scheme for the department Ambassadors
To ensure that the Department’s Operational Budget is strictly adhered to
To ensure monthly forecasts and targets are known and understood
Balance the need of financial control with the need to remain with Sofitel standards and values
Training and Human Resources
To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards
To ensure that the Restaurant Operations Manual is prepared and updated
Induct new Ambassadors into the team following F&B induction manual
Assist Restaurant / Banquets Manager for performance reviews done in a timely manner
Identifies Ambassadors development needs
Conducts training for the development of Ambassadors
Leads and maintains a positive working environment
Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors
Guest Service Responsibilities
Consistently monitors and adheres to Sofitel operating standards and service culture
Luxury service oriented and proud to extend service
Takes every opportunity to be a “sales person” and promote special events, promotions and facilities
Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation
Management Skills
Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs.
Drive Loyalty contribution through ALL Enrolments, Meeting Planner and Earn & Burn Outside of Stay.
Confidentiality
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company
To be fully conversant with:
Hotel fire procedures
Hotel security procedures
Hotel Health and Safety policy and procedures
Hotel Facilities and attractions
Hotel standards of operation and departmental procedures
Sofitel Keys of Luxury and Appearance guidelines
Sofitel “BE Magnifique” vision and its corresponding strategies
Methods of accepted payment of the company
Your team and working environment:
Team of young and vibrant F&B enthusiast
Vision to create Cousu main
Innovation is key to success and that’s our motive
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world dare to challenge the status quo!
#BELIMITLESSITLESS
Degree in Hospitality Management
Managerial role preferably in luxury hotels or high-end establishments.
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Strong leadership and communication skills, with a focus on luxury guest service.
Experience with budgeting, inventory management, and cost control.
Luxury hospitality experience is highly preferred.
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Strong leadership, interpersonal and training skills
