Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, and guest service.
Monitor and supervise service flow in the assigned outlet.
Assist the Director of F&B to plan & execute the operations of the assigned outlet.
Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
Ensure that the team has been trained for all safety provisions.
Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the Outlet Manager.
Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
Assist the Outlet Manager in sales promotion by organizing events and food festivals for the assigned outlet.
Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
Ensure that the team adheres to the company's uniform and hygiene standards.
Ensure that quality is maintained in all aspects of the work and as per the standards.
Ensure to continuously delight the customers by offering trend setting and innovative products and services.
Handle additional responsibilities as and when delegated by Management.
Minimum of 5 years' experience in food and beverage management, preferably in a luxury hotel or resort setting
Proven track record of successfully managing multiple outlets and driving business growth
Excellent knowledge of food and beverage operations, including menu planning, cost control, and inventory management
Strong leadership skills with the ability to motivate and develop a high-performing team
Proficiency in using point of sale systems and Microsoft Office applications
Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
Analytical mindset with strong problem-solving abilities and attention to detail
Ability to work efficiently under pressure in a fast-paced environment
Fluency in English required.
Familiarity with Bengali culture and cuisine is a plus.
University degree in Hospitality Management, Business Administration, or a related field preferred
Food safety certification is desirable
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
