Client Onboarding Manager
Gurgaon
SingleInterface is an AI-Retail Tech platform that helps multi-location brands and local businesses grow by turning their entire hyperlocal presence into a competitive advantage. Backed by $30M in funding from PayPal Ventures and Asia Partners, we are scaling our AI Retail Tech Platform to empower businesses with seamless digital presence management, AI-powered customer engagement, online reputation management, and store-level product & service integration. Our data-driven approach helps brands enhance customer experience, gain insights, and drive revenue growth.From managing digital visibility, listings, reviews, and microsites to analysing customer interactions, identifying high-intent audiences, and triggering AI-driven actions, SingleInterface unifies everything brands need to win locally—at scale. Our AI agents work together to deliver unmatched insights, automate complex workflows, and unlock real business outcomes including higher footfall, better customer experience, and increased revenue. We serve some of the world’s largest enterprises and fastest-growing businesses, helping them stay ahead in every local market they operate in.
Our Vision
Making AI-driven solutions simple & accessible for hyperlocal businesses to manage complex digital marketing needs.
Our Mission
Deliver a frictionless customer experience and drive revenue growth across 10 million business locations by 2030.
Our Core Values:
Customer First – We put our customers at the heart of everything we do.
Getting Things Done – Speed and execution define our approach.
Being Authentic – We stay true to our people and mission.
Being Finicky – We obsess over the details that matter.
Being Techurious – We challenge the status quo with tech-driven solutions.
Job Overview:
We are seeking a detail-oriented and client-focused Onboarding Specialist to join our team. The ideal candidate will be responsible for onboarding clients within set KPIs, setting client expectations, managing projects, and ensuring cross-functional alignment for a successful go-live. This role requires strong project management skills, excellent communication abilities, and a passion for delivering exceptional client experiences.
Key Responsibilities:
Client Onboarding:
Manage the end-to-end onboarding process for new clients, ensuring timely and successful implementation of our SaaS solutions.
Meet or exceed set KPIs related to onboarding timelines, client satisfaction, and project completion.
Expectation Setting:
Clearly communicate project scope, timelines, and deliverables to clients.
Set and manage client expectations regarding the onboarding process, potential challenges, and success metrics.
Project Management:
Develop and manage detailed project plans, including task assignments, milestones, and deadlines.
Coordinate with internal teams to ensure all project tasks are completed on time and to the highest standards.
Monitor project progress and adjust plans as necessary to ensure successful outcomes.
Cross-Functional Alignment:
Collaborate with Sales, Customer Success, Product, and Technical Support teams to ensure seamless client onboarding.
Facilitate cross-functional meetings and communications to address client needs and project requirements.
Client Support:
Provide ongoing support to clients during the onboarding process, addressing any questions or concerns they may have.
Conduct training sessions and workshops to help clients effectively use our platform.
Continuous Improvement:
Gather and analyze client feedback to identify areas for improvement in the onboarding process.
Work with the Onboarding Lead to implement process enhancements and best practices.
Qualifications:
Bachelor’s degree in Business, Project Management, or a related field.
3 - 10 years Proven experience in client onboarding, project management, or customer success within a SaaS environment.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
Detail-oriented with a focus on delivering high-quality work.
Proficient in project management tools and software (e.g., Asana, Trello, Jira).
Ability to work independently and as part of a team in a fast-paced environment.
What’s on offer:
An open culture where you can collaborate with employees from any team, anytime.
We are very selective of our people, both on performance and cultural fit: You will enjoy working with the very best talent that is working together in a team.
A platform for you to grow yourself with maximum speed with zero obstacles and make a real impact.
We are an in-office first org — because no great idea ever started with “You’re on mute.” We thrive on hallway high-fives, spontaneous brainstorms, and the kind of teamwork that just hits different when you're in the room.
We believe in providing equal employment opportunities for all applicants. We appreciate diversity and believe that varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you.
