Archer IRM Client Support - Team Lead

Archer Production Support Role Summary & Role Description As an Archer IRM Client Support Officer , you will assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support.  You will help ensure that the Archer IRM platform enables Risk Excellence across State Street's global footprint of business units and control functions. Core/Must have skills The Archer IRM Production Support Analyst will be responsible for providing Level 1 support for the Archer platform. This role requires a strong understanding of Archer’s out‑of‑the‑box solution offerings, along with hands‑on experience supporting configuration deployments in alignment with SDLC methodologies using Archer packaging. Support and manage incoming requests into the “Archer IRM Solutions” Service Now (SNOW) Application to provide administration and support of the Archer IRM platform Support includes tasks for user access (non-SailPoint), record updates, reassignment requests, data imports /exports and workflow troubleshooting Additional support of a number of reoccurring tasks and reporting, as well as other ad-hoc tasks/projects as assigned Develop and maintain effective relationships with members of the Archer IRM team, and the global user base for Archer across the First, Second and Third Lines of Defense Maintain and execute standard operating procedures and ensuring internal controls and procedures are adhered to in the operation and maintenance of the Archer platform Providing client support and training to user community Proactively identifies and acts on emerging issues and works with Development teams to resolve them in the short and long term Follow defined processes for resolving incidents and service requests, including logging tickets in the tracking system to document service requests and incidents and manage the helpdesk ticket queue Technical Skills Bachelor’s Degree, preferably in a quantitative field 4-6 years’ experience Strong working knowledge of MS Office applications including mastery of intermediate Excel functions (e.g. VLOOKUP and pivot tables) Excellent verbal and written communication skills Strong technical, analytical and organizational skills and attention to detail Excellent problem solving, research, and follow-up skills Experience with database technologies or Archer IRM platforms is a plus Comfortable working under pressure and with hard deadlines Good to have skills Strong on MS office , mastery of intermediate excel functions Strong knowledge on Service now Monitors and communicates system status to internal management Work Schedule On-Premise Keywords (If any) 1) Archer IRM About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement