Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
Apply product expertise solving technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues and understand customer pain points.
Share insights and provide expertise to our partner teams to support product and process improvements. Drive success among a globally dispersed team.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
2 years of experience in a product specialist, consulting, or client-facing role.
Ability to work non standard working hours in line with customer requirements.
Ability to communicate in English fluently, to support the customers and stakeholders in the region.
Preferred qualifications:
Experience using Google Ads or other online advertising solutions and the media landscape.
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
Experience in managing and influencing stakeholders along with excellent communication skills.
Experience in technical troubleshooting or customer support, and ability to own experience and solutions.
Ability to develop comprehensive perspectives on customer-focused solutions along with excellent problem-solving skills.
Excellent communication skills and stakeholder management skills, along with ability to work in a collaborative environment.
