Role overview
We are looking for a highly responsible and proactive
Application Management Engineer
to oversee the stability and performance of our
Instant Payment System
. The role is focused on
investigating issues, identifying root causes, and ensuring smooth operations
in a complex multi-system environment. You will act as the first line of deep analysis, ensuring incidents are properly triaged, understood, and escalated with actionable insights.
Key Responsibilities
Manage, monitor, and support an
Instant Payment System
across development, test, and production environments.
Act as a point of escalation for Production related incidents, perform troubleshooting and investigate root cause analysis.
Perform root cause analysis using observability tools, log analysis, and reverse engineering when needed.
Participate in On-Call shifts on a rota basis (24/7) and ensure support for Production critical incidents
Support with release preparation activities, including PRs and branch preparation, configuration management and validations, in collaboration with development and infrastructure teams.
Analyze recurring issues and implement permanent fixes to improve application stability and performance.
Collaborate with developers, QA, and infrastructure teams to optimize the application lifecycle.
Maintain documentation for processes, system configurations, and application support guidelines.
Continuously improve monitoring, detection, and analysis processes (using Splunk, Dynatrace) and proactively address potential risks or bottlenecks.
Required Skills and Qualifications
Proven experience (5-8 years) in
supporting Payment or Financial systems
/
Strong knowledge of
application deployment, monitoring, and troubleshooting tools
.
Experience with
observability tools
(e.g., Grafana, Prometheus, ELK, Splunk, Dynatrace, AppDynamics, NewRelic). Ability to perform log analysis and identify patterns quickly.
Familiarity with
databases
(SQL/Oracle) &
API-based integrations
how to troubleshoot them.
Experience with
ITSM tools
(e.g., JIRA, ServiceNow) for incident, change, and problem management.
Knowledge of
cloud environments (AWS/Azure/GCP)
and containerization (Docker, Kubernetes) is an advantage.
Strong understanding of SDLC and release management processes.
Understanding compliance and audit requirements in financial/transaction domains.
Excellent communication and collaboration skills; team player mindset.
Ability to work in On-call rotations and handle high-pressure production issues.
Fast learner with the ability to adapt to complex environments.
Nice to Have
ITIL certification or equivalent knowledge of IT service management frameworks.
Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
Experience with
reverse engineering software behavior
in production.
Background in
Banking, Payments, or Financial Services industry
.
Familiarity with regulatory and compliance standards (e.g., ISO, PCI-DSS).
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
