Application Maintenance & Support
- (
6 to 10 yrs) - Bangalore
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
:
The Digital One Service Delivery team is responsible for providing end-to-end production support and Site Reliability Engineering (SRE) services for
Digital One Flex
. The team ensures platform stability, compliance with SLAs, incident management and continuous service improvement. It works closely with Development, Infrastructure and Client teams to manage production issues, deployments and operational activities across multiple environments.
What you will be doing
Provide
technical support for production applications and software environments
Monitor applications and infrastructure for availability, performance, and issues
Detect, diagnose, and resolve application/system issues using diagnostic tools
Handle
Sev1/Sev2/Sev3 incidents within SLA timelines
and perform root cause analysis (RCA)
Follow escalation procedures for unresolved issues.
Maintain and support application components, including third-party software
Perform
regular maintenance, patches, and bug fixes
Support release deployments and production changes across environments
Collaborate with development teams for fixes and improvements
What you bring:
Conduct
daily system monitoring and health checks of applications and servers
Analyse logs (application, system, event logs) for proactive issue resolution
Ensure high system uptime and performance
Work closely with:
Development teams (for fixes/enhancements)
Infrastructure/DBA teams (for platform issues)
Business stakeholders (for issue communication)
Provide regular status updates and support reporting
Maintain complete
documentation of applications, incidents, and resolutions
Prepare RCA documents for critical incidents
Contribute to knowledge\e base and standard procedures
Provide
round-the-clock support including on-call and weekend shifts
Participate in shift-based operations if required
What we offer you:
An exciting opportunity be a part of
World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Online Privacy Notice
.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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