INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Application Development Senior Analyst - HIH - Evernorth
Responsibilities:
Workforce planning and analysis:
Analyzing current and projected staffing levels, identifying skill gaps, and root causes of issues by analyzing patterns and trends and forecasting future workforce needs to optimize deployment strategies.
Talent allocation:
Matching employee skills and experience to specific projects or roles, considering factors like workload, availability, and performance.
Staffing optimization:
Identifying areas of overstaffing or understaffing and taking proactive measures to redeploy employees as needed and implementing improvements related to scheduling and staffing functions.
Project staffing:
Collaborating with project managers to determine the appropriate staff composition for new projects and initiatives.
Employee redeployment:
Facilitating the movement of employees to different teams or locations based on changing business priorities.
Data analysis and reporting:
Generating reports on workforce utilization, staffing gaps, and employee performance metrics to inform decision-making.
Collaboration with HR:
Working closely with HR to manage employee transfers, promotions, and terminations, ensuring compliance with policies.
Change management:
Communicating workforce deployment changes to employees and providing support during transitions.
Required skills for a workforce deployment specialist:
Analytical skills: Strong ability to interpret data, analyse trends, and make informed decisions based on workforce metrics.
Communication skills:
Excellent written and verbal communication to effectively convey deployment plans and updates to stakeholders.
Project management skills:
Process updates submitted by internal customers within department turnaround time expectations of less than 48 hours and ability to manage multiple projects simultaneously and meet deadlines.
Business acumen:
Create standard SOP’s related to job role and to drive process improvement. Understand business objectives and how workforce deployment can contribute to strategic goals.
HR knowledge:
Familiarity with HR policies, practices, and employment laws.
Technical proficiency:
Proficiency with workforce management software and data analysis tools. Acts with a sense of urgency.Ensure attention to detail.
Qualifications:
Ability to establish and maintain key relationships across the company and the Client’s organization.
Education:
Any bachelor’s degree
Experience:
2- 4 years of experience in Workforce Management.
Skills:
Strong analytical and technical skills.
Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc or any other tool)
Demonstrated knowledge/experience Java, Angular JS, and AWS
Innovative thinker with strong communication skills
Proven ability to perform in-depth data analysis and present insights in a clear manner
Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
Ability to prioritize and meet timelines and deadlines
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.Field Service Management (FSM)Scheduling
Budgeting
Carrying out analytics
Work Hours:
2.30PM IST to 11.30PM IST
Equal Opportunity Statement:
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
