EU 261 Assessment
: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
Evidence Gathering
: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
Operational Analysis
: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
Stakeholder Coordination
: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
Regulatory Compliance
: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
Proactive Claims Handling
: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
Education - Any graduate with IATA certificate or Diploma in Aviation
Background in
airline operations
, such as
flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination
.
Familiarity with
aviation regulations
(EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
Strong understanding of
airport operations
, including
passenger handling, fueling, crew duty regulations, and airworthiness requirements
.
Ability to interpret
aviation weather data, flight delay codes, technical logs, and incident reports
.
Experience with
flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing)
.
Knowledge of
airline disruption management
, including
recovery strategies and compensation policies
.
Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.
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