- Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
Education Qualification - High school Diploma / Graduate any will do.
Minimum
6 months of experience in Sales
(any industry).
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to work in a team-oriented environment.
Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com.
