Analyst - ServiceNow

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Corporate We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success. Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader About the Role The HARMAN People Enablement team is seeking a Analyst – ServiceNow with strong configuration experience to support the design, implementation, and optimization of ServiceNow solutions. The role requires close collaboration with business stakeholders to translate requirements into scalable, efficient configurations within the ServiceNow platform. What You Will Do Functional & Business Analysis Engage with stakeholders to gather, analyse, and document business requirements Translate business needs into functional specifications and solution designs Conduct workshops, requirement walkthroughs, and solution demos ServiceNow Configuration Configure ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and HRSD Design and configure workflows, Flow Designer, business rules, UI policies, and client scripts Configure forms, fields, catalogues, service portals, and dashboards/reports Manage ACLs, roles, and basic security configurations  Solution Design & Implementation Recommend best practices aligned with ServiceNow standards Support end-to-end implementation including configuration, testing, and deployment Collaborate with technical teams for integrations and customizations where required Testing & Deployment Prepare and execute test cases (SIT/UAT) Support defect resolution and ensure quality delivery Assist in release management and deployment activities Stakeholder & Change Management Provide user training and documentation Support change management and adoption activities Act as a bridge between business, HR/IT teams, and technical developers What You Need to Be Successful 5-8 years of experience in ServiceNow functional roles Strong hands-on experience in ServiceNow configuration - HRSD Experience with modules such as ITSM, or CSM Knowledge of Flow Designer, Service Catalog, and reporting Understanding of Agile/Scrum methodologies Strong stakeholder management and communication skills Bonus Points if You Have Bachelor’s Degree or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or a related discipline Experience in HR Technology transformations, Knowledge of reporting tools and dashboards, exposure to governance and platform best practices What Makes You Eligible This position requires up to 10% of travel.  Be willing to work in Bangalore, India.  What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement “Be Brilliant” employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. #LI-AD3 HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to   race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.