Job Title: Assistant Manager of Operations
Key Responsibilities:
1. Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
2. Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.
3. Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.
4. Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.
5. Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.
6. OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.
7. Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.
8. Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.
Required Skills & Competencies:
1. Strong knowledge of inventory and order management systems (SAP knowledge preferred)
2. Effective communication and coordination skills
3. Proactive in follow-ups and stakeholder management
4. Attention to detail and problem-solving attitude
5. Proficiency in MS Excel, Email writing, and ERP tools
