Amazon Connect Analyst

Noida, Uttar Pradesh Full-Time Posted 2026-04-06

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About this role

Position Overview: We are looking for a skilled, dedicated Amazon Connect Analyst to perform the detailed work required to get the most out of the Amazon Contact platform and its features. This includes analyzing current performance, adding rules, tuning these through detailed analysis (often of individual transcripts), and regular maintenance to ensure desired outcomes as the business and customer experience change. ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries by focusing on creating value through innovation.

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