Oversee daily outlet operations and ensure compliance with company policies, procedures, and standards
Lead, mentor, and develop outlet staff to foster a high-performance culture, support career growth, and conduct regular performance reviews
Drive sales performance and revenue targets through effective strategies, team motivation, and implementation of promotional campaigns
Monitor and analyze key performance indicators (KPIs), sales metrics, and operational data to identify improvement opportunities
Manage inventory levels, stock rotation, outlet cleanliness, safety standards
Ensure exceptional customer service standards and handle customer complaints with professionalism and empathy
Prepare and submit regular reports on outlet performance, sales trends, and operational challenges to senior management
Collaborate with cross-functional teams to support company-wide initiatives and strategic objectives
Strong leadership and team management skills with the ability to motivate and develop staff
Demonstrated sales acumen and track record of achieving or exceeding sales targets
Excellent customer service orientation and interpersonal skills
Proficiency in analyzing data and interpreting performance metrics
Strong organizational and time management skills with the ability to multitask effectively
Problem-solving abilities and sound decision-making skills
Knowledge of retail operations, inventory management, and merchandising best practices
Excellent communication skills in English; knowledge of local languages is a plus
Ability to work flexible hours, including weekends and holidays as required
