Lead the conceptualization and high-level design of innovative, AI-driven solutions, focusing on significant business value, user experience, safety and compliance.
Lead workshops with subject matter experts to analyze incumbent processes and redesign them into agentified workflows.
Establish key success metrics, measurement frameworks, and ROI models for AI solutions, partnering with analytics teams. Drive the change management strategy and execution required for the successful adoption and scaling of transformative AI solutions.
Define and execute the strategy for agentic AI for a high impact People Operations product area. Act as a "go-to" expert on industry trends, best practices, and emerging capabilities in AI.
Prepare updates and present strategic direction to senior POps and Corp Eng leadership, ensuring alignment with company goals. Ensure all AI deployments adhere to strict safety constraints, maintaining human-in-the-loop verification and ethical AI principles.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
8 years of experience in program management, strategy, or operational transformation at a senior level.
Experience leading change initiatives and managing executive stakeholders.
Preferred qualifications:
Experience in global operations with organizational structures and workflows.
Experience with no-code/low-code AI tools and a willingness to learn.
Experience in contributing to the development and deployment of technology solutions (including AI/ML), demonstrating the ability to identify opportunities and collaborate with technical teams.
Knowledge of global HR/People Operations processes or service operations transformation.
Ability to drive initiatives requiring change management and stakeholder alignment, while also connecting ideas, identifying synergies, and fostering across teams.
Passion for structuring information to facilitate decision-making and align stakeholders.
